Frequently Asked Questions
I just installed my steps and they are not coming down when I open the door.
Double check the connections. Check the fuse to make sure it is plugged in. Is the on / off switch getting power? Is the circuit board plugged in? Are the door sensors plugged in?
My switch is getting power, but the light stays on in both positions.
The light is only supposed to be on when the system is turned on. If it is lit in both positions simply switch the red wires on the back. Will this kill my battery with the light constantly lit? This will not kill your battery unless you leave it lit for a month with no use.
Everything is plugged in and the switch is turning on and off, but the steps still won't deploy.
Two things may be causing this issue:
Check the motor first. Simply unplug it from the wiring harness and apply external 12V power to the leads. One position will make them deploy. Switch the leads again to make them retract.
If this works, plug the motor back into the harness. We test each and every motor that leaves our factory by hand along with assembling your step slider by hand. These may fail, but it is extremely rare after we send them after having tested them. If you test the motor and all you hear is a clicking sound but nothing happens, there is likely internal damage.
Check the sensors. Unplug both of them from the wiring harness, and plug one back in. Manually test your sensors by putting a magnet really close (but not touching) to the sensor. Does it make the step retract?
When the magnet is away, the step should deploy. If the steps deploy right after installation, more than likely your magnets just need to be aligned. Do this one by one with each sensor by the method above.
Install one sensor, test, align the magnet on the door, test, and then mark the position of the magnet so if for some reason they do move out of place you can easily realign them.
The sensors should have a label with MP###802 or MP###902.
I tested the motor, and it works. I checked the sensors individually, and the system still won't work. The steps don't deploy unless I do it manually with 12V power.
In rare circumstances, the circuit board that runs the system may be faulty.Call our support team for a warranty help at 435-752-4580
I opened my door a bunch of times and the system just shut off. What happened?
Our systems have built-in protection against quick cycling like this to prevent damage.
Simply turn your on / off switch to off, wait 5 seconds, and then turn it on again.
This will reset the system and allow it to work normally again.
Everything is working now. But I want to take my doors off and have the steps still work.
We sell a door delete kit you can replace those sensors with. Part# SL-DD-100
comes with everything you need for two doors. If you want to install a delete kit on the rear doors as well, you will need to purchase two kits.
The steps deployed and won’t retract. What is going on?
Chances are your magnets are misaligned. To diagnose which door needs to be adjusted, unplug the rear sensors with the front doors closed. If your steps come up, then it was the rear doors that need to be aligned with your magnet. If the step stays down, the front door needs to be aligned. Open your door, shift the magnet in a direction, and shut it again.
Repeat until the step comes up when the door is shut. Mark the magnet placement on the front door. Plug the rear door sensor in, shut the rear door and front door, and see if it comes up. If not, the rear door is misaligned (Since we just aligned the front door we know it’s the rear door now). Repeat the previous process of opening your door, shifting your magnet, and shutting your door until the step comes up. It may take a few tries.
. I was off-roading, left my system on, someone left the door ajar and I ripped my step off on a rock. What now?
We can replace these parts for you at cost. You will have to remove the step off your vehicle to replace the innards.
Call us and we’ll figure out what you need exactly! If you prefer us to do the repair we will do that for you! You will have to cover shipping to us and the cost of the parts, but we will ship it back to you (from our warehouse to your house) on our account.