ROCK SLIDE ENGINEERING, LLC (RSE) covers a limited lifetime warranty ensuring the structure is free of material defects and workmanship, under proper installation and normal use and conditions. Additionally, the electrical components (including the motor) and the finish (powder coat) will be free of defect for a period of (12) months from the original purchase date.
This warranty only applies to the original retail purchaser and the original installation of the product. This warranty does not cover removal or reinstallation of the product and is NONTRANSFERRABLE. No retailer, reseller, dealer, or agent is authorized to make modifications, extensions, amendments, or additions to this warranty.
For products to be considered under the warranty policy, a warranty claim form must be submitted at www.rockslideengineering.com/warranty. All claim fields must be filled out and include the following: name, address, telephone number, email address, original purchase receipt, images, videos, and description of the issue. Once a claim is submitted, all warranty items will be initially reviewed for eligibility utilizing customer provided information from the claim form. A Return Merchandise Authorization (RMA) will be assigned from RSE to the customer after the initial analysis has been completed. Instructions for shipping the product safely to RSE will be provided with the RMA. Damages, rebuild, and cleaning fees may apply if the product is received without meeting shipping instruction requirements. If the product is sent back to RSE, the items will have a physical inspection to ensure it meets warranty criteria. The original purchaser is responsible for shipping expenses to return the defective product to RSE. If the product arrives at RSE and does not qualify for the warranty after a physical inspection, alternative options will be provided to the customer.
RSE HAS THE RIGHT TO REFUSE/VOID A WARRANTY IF THE PRODUCT FALLS UNDER ANY OF THE VOID ACTIONS AS STATED BELOW; AND WILL NOT BE ELIGIBLE FOR EXCHANGE, REFUND OR WARRANTY CONSIDERATION.
ACTIONS THAT WILL VOID YOUR WARRANTY
- IF PRODUCT WAS NOT PURCHASED DIRECTLY FROM RSE OR AUTHORIZED RSE RETAILER OR DISTRIBUTOR.
- PROOF OF PURCHASE CANNOT BE PROVIDED.
- INSTALLATION OF THE PRODUCT ON THE INCORRECT VEHICLE OR MODEL.
- IF DETERMINED THAT PRODUCT OR INSTALLATION WAS MODIFIED, CHANGED, ALTERED OR CUSTOMIZED IN ANY WAY.
- REINSTALLATION OF PRODUCT ON ALTERNATE VEHICLE.
For questions or concerns: please contact our office at 435-752-458